Shipping Policy

Thank you for choosing publications.learncrew.org! We are committed to ensuring your orders are processed and delivered efficiently. This Shipping Policy outlines the terms and conditions for the delivery of physical and digital products purchased on our website. By placing an order, you agree to this policy.

1. Scope and Applicability

This Shipping Policy applies to:

1. Physical books (hardcopy) purchased through publications.learncrew.org.
2. Digital products (eBooks) delivered electronically.

2. Shipping Options

1. Standard Shipping:

   • Orders for physical books are shipped via India Post with a standard delivery time of 4 to 5 business days from the date of dispatch.

2. Same-Day Shipping:

   • Same-day shipping is available for orders placed before 12 PM IST, subject to book availability.
   • This service is limited to select pin codes and may incur additional charges.

3. In-Store Pickup:

   • Customers may opt to pick up their books from our store at the address below:
     No. 8, 2nd Floor, 7th Main, 80 Ft Road, Subbanna Palya, Dodda Banaswadi Main Rd, MS Nagar Post, Bengaluru, Karnataka 560033
   • A valid purchase receipt is required for in-store pickups.

4. Digital Products:

   • eBooks are delivered electronically via email or a downloadable link upon successful payment. Ensure your email address is accurate to avoid delivery issues.

3. Processing and Delivery Timelines

1. Order Processing:

   • Orders are processed within 1-2 business days of payment confirmation.
   • Customers will receive an email with tracking details once the order is dispatched.

2. Delivery Delays:

   • While we strive for timely delivery, delays may occur due to public holidays, high demand during festivals, or unforeseen circumstances.

3. Shipping Areas:

   • Physical books are shipped within India only. We currently do not offer international shipping.

4. Shipping Costs

1. Shipping charges are calculated at checkout based on the delivery location and shipping option selected.
2. We do not offer free shipping. All orders incur a shipping fee.
3. For bulk orders, special shipping rates may apply. Contact us at support@learncrew.org for details.

5. Lost, Damaged, or Missing Items

1. Damaged or Missing Products:

   • If a product is damaged during transit or has missing pages, customers must notify us within 7 days of delivery by emailing support@learncrew.org.
   • Supporting evidence (photos/videos) is required for verification. Approved claims will be eligible for a replacement.

2. Lost Shipments:

   • If your order is lost during transit, we will investigate and issue a replacement or refund, as deemed appropriate.

6. Prohibited Use of Content

1. Unauthorized Use:

   • All content on our website, including shipping details, policies, and descriptions, is the exclusive property of Learncrew.
   • Reproducing, copying, or using our shipping policies or content without permission is strictly prohibited.

2. Legal Consequences:

   • Unauthorized use of our content or intellectual property will result in legal action, including penalties under Indian laws such as the Copyright Act, 1957.
   • Users found guilty of such activities will face appropriate consequences, including prosecution.

7. Tracking and Support

1. Order Tracking:

   • A tracking number will be provided upon dispatch. Customers can track their shipment via the link shared in their confirmation email.

2. Customer Support:

   • For queries or concerns regarding shipping, please contact:
     Email: support@learncrew.org
     Phone: +91-9738255304

8. Legal Jurisdiction

All disputes related to shipping are governed by the laws of India. Any legal proceedings will be subject to the jurisdiction of courts in Bengaluru, Karnataka.

9. Contact Information

For assistance, feel free to reach out to us:

Address:
No. 8, 2nd Floor, 7th Main, 80 Ft Road, Subbanna Palya, Dodda Banaswadi Main Rd,
MS Nagar Post, Bengaluru, Karnataka 560033

Email: support@learncrew.org
Phone: +91-9738255304