1. Scope and Applicability
This Privacy Policy applies to:
- All users of publications.learncrew.org.
- Purchases of books (hardcopy and eBooks) and digital products (e.g., recorded courses).
- Personal information collected via the website, emails, and other communication channels.
This policy is compliant with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the IT Act, 2000.
2. Information We Collect
We may collect the following types of personal information:
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Personal Details
- Name, contact number, email address, and postal address.
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Transaction Information
- Payment details (processed securely through payment gateways).
- Order history, preferences, and purchase behaviour.
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Technical Data
- IP address, browser type, device information, and website usage statistics (collected via cookies and analytics tools).
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Communication Details
- Information shared via email, chat, or customer support interactions.
3. How We Use Your Information
The information collected is used for the following purposes:
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Order Processing
- To fulfil your orders, process payments, and deliver products.
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Customer Support
- To respond to your queries, complaints, or feedback.
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Marketing and Communication
- To send promotional emails, updates, or offers (with your consent).
- To notify you of important changes to our services or policies.
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Website Improvement
- To enhance user experience through analytics and feedback.
- To detect and prevent fraud or unauthorized access.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, your data may be shared with:
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Service Providers:
- Logistics partners for shipping.
- Payment processors for secure transactions.
- IT service providers for website maintenance and analytics.
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Legal Obligations:
- To comply with Indian legal requirements, court orders, or governmental requests.
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Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
5. Data Storage and Security
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Storage:
- Personal data is stored on secure servers with access restricted to authorized personnel only.
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Security Measures:
- We use encryption, firewalls, and secure payment gateways to protect your data.
- Regular audits are conducted to ensure compliance with ISO/IEC 27001 standards.
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Retention Period:
- Data is retained only for as long as necessary to fulfill its purpose or comply with legal requirements.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences.
- Analyse website traffic and user behaviour.
- Provide personalized content and recommendations.
Managing Cookies:
You can manage or disable cookies through your browser settings, but this may affect your experience on the website.
7. Your Rights
Under Indian law, you have the following rights regarding your personal information:
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Access and Correction:
- You can request a copy of your personal data or ask us to update/correct inaccuracies.
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Withdrawal of Consent:
- You can opt out of receiving promotional emails or notifications by clicking the “unsubscribe” link.
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Deletion of Data:
- You can request the deletion of your personal data, subject to applicable laws and business needs.
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Grievance Redressal:
- For concerns related to your data, you can contact our Grievance Officer (details below).
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
9. Children’s Privacy
We do not knowingly collect personal information from children under the age of 18 without parental consent. If you believe your child has provided us with personal data, please contact us to remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on this page, and we recommend reviewing it periodically.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Address:
No. 8, 2nd Floor, 7th Main, 80 Ft Road, Subbanna Palya, Dodda Banaswadi Main Rd,
MS Nagar Post, Bengaluru, Karnataka 560033
Email: support@learncrew.org
Phone: +91-9738255304
Grievance Officer:
Rajkumar
Email: support@learncrew.org
Phone: +91-9738255304
12. Legal Jurisdiction
All matters related to this Privacy Policy are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka, India.